Credit & Exchange Policy

Because every item is handmade, all sales are final — but your happiness matters. Here's how we handle credits, exchanges, and issues.

Refunds

• Made-to-order & custom items are non-refundable, since they're created just for you.
• Ready-to-ship items may be returned within 7 days of delivery for a store credit of the item price (shipping is non-refundable), provided the item is unused and in its original condition.
• Refunds are emailed in the form of a store credit once the item is received back.

Exchanges

• Due to the one-of-a-kind nature of handmade goods, exchanges are limited to items that arrive damaged or defective. Picture proof is required.
• If your item arrives damaged, please contact me within 48 hours of delivery with a photo and your order number.

How to start a return or report an issue

1. Email me through the Contact page with your order number and a brief description of the issue.
2. I'll reply within 1–2 business days with next steps and a return address if needed.
3. Ship returns with tracking — I'm not responsible for items lost in return transit.

Damaged or lost packages

• If a package is marked delivered, but you didn't receive it, contact the carrier first to file a claim, then reach out to me and I'll help however I can. Once the package is out of my possession and with the carrier, there is only so much I can do.
• For damaged arrivals, a photo is required for a replacement or store credit.

Thank you for supporting handmade — every order means the world to me. 💛